Your privacy at SilvWork
Please read this policy carefully before using our services.
1. Overview
SilvWork is a marketplace that connects clients who have problems to solve with professionals who have the skills and expertise to solve them. This Privacy Policy describes the information we may collect and how we may use that information when you create an account, post a problem, submit a proposal, communicate with another user, use our marketplace, or otherwise interact with SilvWork.
By using SilvWork, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use SilvWork, we may collect the following categories of information:
Account Information
Name, email address, account role, country, profile details, and other information you provide when creating or maintaining an account.
Marketplace Information
Problems, job descriptions, proposals, professional information, skills, budgets, project details, and related activity.
Communication Information
Messages, files, images, and other content exchanged through SilvWork communication features.
Technical Information
Device, browser, IP address, approximate location, usage activity, and technical information necessary to operate and secure the platform.
3. How We Use Information
We may use information we collect to provide, operate, maintain, and improve SilvWork. This may include:
Create and manage user accounts.
Provide the marketplace and connect clients with professionals.
Enable job postings, proposals, messaging, file sharing, and project-related activity.
Process and support payments, wallet activity, and related financial operations.
Verify accounts and help protect SilvWork against fraud, abuse, unauthorized activity, and security threats.
Provide customer support and respond to questions or disputes.
Monitor and improve platform performance, reliability, and user experience.
Comply with applicable legal, regulatory, and contractual obligations.
5. Data Security
We use reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security matters
No online service can guarantee absolute security. Users are also responsible for protecting their passwords and account credentials.
6. Data Retention
We may retain information for as long as reasonably necessary to provide our services, maintain business and security records, resolve disputes, enforce agreements, comply with legal obligations, and protect the integrity of the platform.
The length of retention may vary depending on the type of information and the reason it was collected.
7. Your Privacy Rights
Depending on applicable law and your location, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or other appropriate handling of your information.
Some requests may be subject to legal, security, contractual, or operational limitations.
To make a privacy-related request, contact SilvWork using the contact information provided below.
9. Children's Privacy
SilvWork is intended for users who are legally able to use the services under applicable law. We do not knowingly collect personal information from children in violation of applicable laws.
If you believe a child has provided personal information to SilvWork improperly, please contact us so that the situation can be reviewed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or privacy practices.
When material changes are made, we may provide notice through the platform or other appropriate means. The updated policy will indicate the date on which it was last revised.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact SilvWork through the official contact information provided on the platform.
This Privacy Policy is provided for the SilvWork platform and should be reviewed and finalized with appropriate legal counsel before production use.